TAG Digital Marketing is proud to introduce tagCHAT™ – a fully customized chatbot that allows you to convert prospects into members, provide upsell opportunities to existing members and cut down on staff hours by reducing common questions answered by phone in the club. Chatbots are especially popular among younger generations, as millennials demand instant access to information without human interaction. Chatbots have proven to be a perfect solution, and major companies such as LinkedIn and Starbucks are implementing chatbots into their customer support strategy. In fact, according to Forbes, 60% of millennials say they have used chatbots and 70% say they have had a positive experience. From a business perspective, 57% of executives shared that chatbots bring significant ROI with minimal effort, according to Accenture. One of the biggest benefits of tagCHAT™ is that it is available 24/7 on your website. Because chatbots like tagCHAT™ can answer common questions, drive sales, and obtain lead information, it is predicted that chatbots can save businesses up to $8 billion by 2022. Juniper Research’s early projections point out that it works out to about $0.70 per consumer. But it’s not just the money you can save. Chatbots are also expected to save businesses 2.5 billion hours by 2023. TAG Digital Marketing has created tagCHAT™ using customized AI, which means that your prospects will get instant responses based on their queries. 82% of consumers claim that instant responses are very important when contacting and interacting with brands. With tagCHAT™, your prospects and members will get information instantly, including class schedules, club hours, childcare services, membership details – and much more. By having tagCHAT™ on your website, you’re able to cut down on calls to the club, as the bot will handle general queries and redirect people to the appropriate information, including club closures, hours of operation, group fitness schedule, parking details, billing information and much more. One of the customized features is our lead generation integration, allowing your tagCHAT™ bot to convert cold leads into prospects by pulling lead data to your CRM. tagCHAT™ can also present membership options and convert prospects into paying members.
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